Unlike your residential home phone, which you can replace with a quick trip to the local discount store, a Business Telephone System requires more of an investment of time and money. Because good customer relations are the backbone of any organization, the lines of communication in and out of your workplace must meet your needs and the needs of your customers.
Choosing the Right Business Telephone System
Depending on your daily call volume and number of employees, one of the following Business Telephone Systems may suit your needs:
PBX: A very flexible solution for the modern office, the private branch exchange (PBX) connects employees within an office, allowing them to call desk extensions directly. Additionally, a PBX Telephone System allows for a number of outside phone lines, which are then shared by the employees.There are also many other options available on a Business Telephone System such as voicemail and PC based applications.
VoIP: Using existing data lines for Telephone calls, also known as IP telephony, is a concept that's growing in popularity in the workplace. Your employees can plug handsets into a data point that can be used instantly on your existing network. These phones use "voice over Internet protocol (VoIP)," which delivers a clear and clean phone signal. There are many vendors that manufacture VoIP PBX's but my choice is Avaya seeing that Avaya created the VoIP protocol and have very robust systems available.
Key system units: An old, dependable concept that's still alive and kicking, key system units (KSU) are desktop phones controlled by a row of buttons. The employee selects a phone line by pressing a button and places a caller on hold to take another call by depressing another button. Modern KSU have been called a "hybrid" in many trade publications, joining together the best features of the old push-button phones and the more versatile PBX systems.
The Proof is in the Service
Business Telephone Systems may look different, but they all operate on the same basic principles. The differences are in the features, such as whether you choose to play music for clients on hold or let your employees retrieve their voice mail remotely.
The name on the Business Telephone System is only as good as the reputation that goes with it. A business Telephone System truly is the umbilical cord keeping your employees connected with customers, so it is vital to work with a manufacturer that produces a good product and stands behind the quality of its work. A dependable, reliable dealer also will help you map out a complete business telephone system solution, taking into account your present and future needs.